Medicare Onboarding & Contracting With Duford Insurance Group!


Watch this video below *completely* before proceeding:

Medicare Advantage Contracting Directions

Please watch the video below *entirely* for complete instructions.

Step 1: How To Select The Best MA Carriers

Step 2: Full MA Contracting Walkthrough Video

Remember: You MUST complete Medicare AHIP Training – click the image below to take AHIP if you haven’t already.

Once Once AHIP is complete, click the image below to begin the Medicare Advantage pre-contracting process:

For starting carriers, please select:

  • United Health Care,
  • Aetna,
  • CIGNA, and,
  • Humana.

Once you complete the pre-contracting, you will receives emails with additional contracting requirements for each carrier. Please remember to complete those contracting requirements ASAP!

Any confusion? Call, text, email, or reach me here.

Medicare Supplement/Life/Indemnity Carrier Contracting Directions

Here are the steps to successfully complete your carrier contracting below:

  1. Create your SuranceBay Account (see video below for details).
  2. Submit appropriate commission levels using the form below.

Step 1: Create Your SuranceBay Account

Please watch the video below for a step-by-step process to create your SuranceBay Account and submit your carriers:

IMPORTANT: Financial Fraud, Chargebacks, & Vector-One | Please Read ALL Of This Memo BEFORE Proceeding!

For all new agents, you MUST read the following memorandum on chargebacks, Vector-One, and the aggressive prosecution of financial fraud before proceeding any further with contracting.

Please read the entire memorandum here before proceeding.

Important Note About Direct Deposit Setup

We are not able to accept starter/convenience checks, deposit slips, or direct deposit forms.

Please submit a voided check with a valid check number, which matches the Account Name, Bank Name, Account Number, and Routing Number in SuranceBay.

If your account does not have checks, please provide a letter from your bank on bank letterhead, signed by a bank officer with their title clearly indicated, stating the bank account owner name, the ABA/Routing number used for direct deposits, and the bank account number and type.

Suggested Carriers To Select

For Medicare Supplement/Life Carriers, choose the following:

  • Mutual Of Omaha
  • Aetna

For Hospital Indemnity Carriers, choose the following:

  • Heartland Life (NOTE: please click here to complete contracting and do NOT complete it through Surancebay)
  • Guarantee Trust Life

VERY IMPORTANT NOTE: Please check the carrier state availability guide here to ensure the suggested

VERY IMPORTANT – Do This Task AFTER Submitting Contracting On SuranceBay (NOT Before!)

Once you submit contracting on SuranceBay, you MUST do the following:

  1. Submit commission levels via the form below.

This tells our contracting people what your commission levels are, and alerts them to begin submitting your producer contracts to each carrier.

Note: Please select the tab in the spreadsheet above labeled “Medicare” for accurate commission levels.

Any questions or confusion, reach out to me here.

And here’s the Agent Earnings Disclosure you must read and understand prior to joining Duford Insurance Group.

Commission Form Request – Complete and press “submit” when done:

    NOTE: You WILL receive a receipt of this request. If you do *not*, check your spam box. If it's not there, reach out to me via email and I will confirm receipt manually.

    NOTE: It takes 2 weeks to fully appoint you AFTER submitting the contracts on SuranceBay.

    To get an update on carrier contracting status, please follow the directions here.

    Getting A Release Of Existing Medicare Advantage Carriers to Move To DIG?

    Watch the video below, and go to this link here to learn how to get a release of your MA carriers to move to my agency:

    Watch the video below for important details:

    Getting Stuck Completing Your SuranceBay Account?

    If stuck, go ahead and send me the email and password you selected on SuranceBay with the help request email.

    I may end up having to log in to get you unstuck, and having your account credentials ahead of time will hasten the process.

    NOTE: If you’re stuck with ANY Medicare Advantage contracting, please email Julie directly at: [email protected]

    FINAL STEPS: What To Do AFTER You Have Submitted Your Carrier Appointments

    Now that you’ve completed contracting, reach out to two points of contact to get you up and running:


    • Julie Davis: Julie is our on-boarding specialist and your primary point of contact for all-things Medicare Advantage contracting related. Please introduce yourself with a brief email to: [email protected]
    • Matt Mungia: Matt is my business partner who runs the day-to-day operations on the Medicare side of our business. Please reach out to him at: [email protected]. Ask him about getting access to the sales and marketing training, how to set up a lead program, and getting the paperwork necessary to start our Medicare Advantage Lead Subsidy Program.

    Setup Your Medicare Training Account

    Please click here to request access to the Medicare sales & marketing training website.

    IMPORTANT: Only do this AFTER you have finished AHIP, and submitted appointment requests.

    Looking forward to working with you!

    Dave Duford
    Contact me here with questions.