The #1 Reason Final Expense Telesales Fails (And How to Fix It Fast)

If you’re selling Final Expense over the phone in 2025, there’s one harsh truth: doing it without the right technology is a guaranteed way to stay broke.

I’m not being dramatic. I’m being honest.

This isn’t 2010 anymore. That old-school method of punching in numbers manually on your iPhone and hoping someone picks up? It’s dead. Most of your calls will get flagged as spam. You’ll burn hours a day. And worse—you’ll miss the window of opportunity when people are actually ready to buy.

If you want to succeed in Final Expense telesales today, you need to run your operation like a remote call center. That means dialing efficiently, managing your leads in a real CRM, and quoting fast based on a client’s health background.

So here’s what I’m going to break down:

1. The three essential tools you need in your tech stack

2. The best-in-class platforms I personally recommend

3. The pitfalls to avoid so you don’t waste time or blow your lead budget

Let’s dig in.

Your Foundation: The CRM That Runs Your Entire Day

Your CRM (Customer Relationship Management) software is not optional. It’s the foundation of your telesales operation. If your leads are floating around in a spreadsheet, sticky notes, or your inbox—you’re losing money.

A proper CRM does three things for you:

• Keeps track of who to call and when

• Stores detailed lead notes and follow-up tasks

• Automates texts, emails, and reminders so you don’t have to

Now, there are two CRMs I can confidently recommend based on experience.

1. Agent CRM

Agent CRM (from Alec Branning) is a solid, well-designed, insurance-based CRM that can support multiple product lines—Final Expense, Medicare, ACA, annuities, you name it.
They’ve got automations. SMS campaigns. Email triggers. And integrations that actually work.

If you’re someone who’s selling a few different things, or planning to expand beyond Final Expense, Agent CRM is your go-to.

2. FinalExpenseCRM.com

Now if you’re staying in your lane—purely focused on Final Expense—and especially if you’re buying leads on your own, my pick is FinalExpenseCRM.com.
This is the CRM we use in our free lead program, and it’s tailored specifically for Final Expense agents. You don’t get a bunch of features you’ll never use. You get exactly what works—nothing more, nothing less.

You can use it even if you’re not in our lead program. Just go to the site, and you’re set.

Both CRMs have great customer support, walk you through setup, and get you up and running fast.

Bottom line: If you’re not using a CRM, you’re not in business. You’re playing.

The Power Dialer That Separates Closers From Chasers

Next up: Your dialer. This might be the most critical piece of the stack for anyone selling Final Expense over the phone.

Here’s the deal…

If you’re calling people with your cell phone—one number at a time—you’re going to fail. Not maybe. Not eventually. Immediately.

Your calls will get flagged as “Spam Likely,” and your leads won’t pick up.
Even worse: manual dialing wastes hours that you could be closing.

To win, you need a power dialer that can:

• Dial multiple numbers at once (3 at a time is the sweet spot)

• Keep your outbound numbers clean and NOT flagged as spam

• Integrate directly with your CRM

So what are your best options?

1. DiDialer.com (Powered by Convoso)

Convoso is high-end, call-center grade software. It’s what serious teams use to scale up and get maximum connects.
You’ll be dialing 3 leads at once, cutting through the noise, and speaking with real prospects who actually answer the phone.
Yes, it’s a little pricier. But if you’re running volume or planning to grow a team—it’s 100% worth it.

2. Kixie

If you’re a solo agent, or just starting out, Kixie is a solid pick.
It dials 3 lines at a time, integrates with most CRMs (including Agent CRM), and gives you just enough to stay efficient without overcomplicating things.

⚠️ Warning: Don’t go beyond 3-line dialing. If 2–3 people answer and you can only speak to one? You just burned two leads, and they’ll never answer you again.

This is where strategy matters. Volume without control is just noise. So dial smart, not just fast.

The Quoter That Makes You Sound Like a Pro (Even If You’re New)

Finally, let’s talk quoting.

After you get someone on the phone and start the conversation, you’ll need to determine the best plan based on their age, health, and history.

You need a tool that can:

• Ask the right health questions

• Show you which carriers are a fit

• Help you choose the best value product in real time

There are a few options out there, but one stands above the rest.

1. InsuranceToolkits.com

Hands-down, the best in the game.
It’s not just a quote engine—it’s an underwriting cheat code. It walks you through key medical questions, red flags, carrier filters, and helps you recommend the right plan with confidence.

If you’re serious about Final Expense telesales, this is non-negotiable.

2. Best Plan Pro

Also solid. It’s clean, effective, and does the job.
But if you’re choosing between the two and want the edge, go with Insurance Toolkits. The difference is real, and it’s what top agents trust.

Bonus Tips: Avoid These Costly Tech Mistakes

Let me leave you with a few final tips—because while the right tools can grow your business, the wrong decisions can choke it.

Don’t “Try to Save Money” on Core Tools

A $50 cheaper dialer that drops calls or flags your number? Will cost you thousands in missed revenue.
This is business. Treat it like one.

Don’t Overcomplicate It

You don’t need 10 different tools and integrations. Start with:

• One solid CRM

• One dialer

• One quoting tool

That’s your entire back-end. Keep it clean and master the process.

Don’t Skip Training

These tools are powerful. But they’re only as effective as you are. Make sure the platforms you choose offer walkthroughs, demos, and live support—and actually take advantage of them.

Want to Close More Final Expense Sales? Use What’s Proven

This tech stack isn’t theory.

It’s not a guess.
It’s not what sounds good.
It’s what actually works—right now, in the trenches.

✅ CRM to organize your chaos
✅ Dialer to scale your time
✅ Quoter to make you sound like a pro

No fluff. No distractions. Just tools that help you make more sales and stop chasing leads that ghost you.

Final Takeaway

If you’re still winging it—calling manually, scribbling notes, guessing on quotes—you’re not just making things harder for yourself…

You’re leaving money on the table every single day.

So make the switch. Upgrade your tech stack. And give yourself the tools that top agents use to hit $20k, $30k, even $50k+ a month.

If you’re serious about this business—it’s time to get serious about your systems.

Would you like a graphic or carousel version of this for Instagram or Facebook too?

Thank You For Reading

Thank you for reading. In addition to growing our team, my company also offers products and services to help independent insurance agents increase their production and profitability.

If You’re Looking to Join an Agency

The DIG Agency specializes in helping agents become top producers selling final expense life insurance 100% from home using our free lead system. We provide high-quality training, expert coaching, and the technology tools you need to succeed — whether you want to work part-time or build a full-time career.

As your skills grow, you’ll have the option to transition into a broker role, where you can buy your own leads, earn higher commissions, and even build your own team — all without any forced recruiting or MLM gimmicks.

If you’re serious about building a real career in final expense sales, visit https://www.davidduford.com to learn more. Watch the Overview Video on the homepage to see exactly how our system works.

If You’re Already an Agent and Want Better Leads and Tools

Whether you’re independent or already working with another agency, we can help you get more high-quality leads and streamline your sales process. Here’s what we offer:

• FE Leads Direct
  Order exclusive final expense leads at wholesale pricing through our done-for-you lead management system. These are the same leads our top producers work every day. Learn more at https://www.GetFELeads.com.

• DIG Dialer
  Designed for insurance agents selling any product, the DIG Dialer helps maximize your calling efforts. It’s the same dialer we use at The DIG Agency and has boosted our presentation rate by up to 300% compared to other dialers. If you want more presentations and more sales, visit https://www.digdialer.com for details.

• Final Expense CRM
  If you’re a final expense agent looking for a field-tested CRM to manage your leads and clients, check out Final Expense CRM. Designed specifically for remote sales, it features Grace AI to help pre-set appointments and automate follow-ups to increase your sales opportunities. Try it for free for 14 days at https://www.finalexpensecrm.com.

Wherever you are in your career — new agent, experienced producer, or independent broker — we’ve got the tools, training, and resources to help you sell more, earn more, and build the business you want.