Medicare Advantage Carrier Release Guidelines

AETNA

When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
     – Immediate Release
     – 3 Months with No Production
     – NOI
The first step will always be for the agent to request the carrier through the Agent Contract website (Independent Agents) (LOA Agents). Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
Immediate Release
          – When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          – Once carrier has processed the agents contracting, they will appear on our reporting.
 3-Monthwith No Production
          – No production for 3 months –
               – They will complete the contracting link and be moved under us.
          – Production in the last 3 months –
               – When completing the contracting link, the agent will follow the NOI pathway.
Notice of Intent
          – Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
          – Agent will complete the NOI and upload the completed form to their contracting.
          – Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
          – After 90 days, the agent will move under us without needing to re-contract.

ANTHEM

When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     – Immediate Release
     – Notice of Intent (NOI)
 
The first step will always be for the agent to request the carrier through the Agent Contract website (Independent Agents) (LOA Agents). Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.
Immediate Release
          – When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          – Once carrier has processed the agents contracting, they will appear on our reporting.
Notice of Intent
          – Agents will send an email, with [email protected] cc’d, to their current FMO stating that they would like to move to away from them.
          – After 6 months, we will send the agent a contracting link. They will upload a copy of the email they sent to their current FMO to their No More Forms contracting.

BRIGHT HEALTH

When a release is needed for a hierarchy change, there are two pathways for an agent to
obtain the release.
– Immediate Release
– 6 Months with No Production

The first step will always be for the agent to request the carrier through the Agent Contract website.  Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.

Immediate Release
● When completing the contracting link, the agent will upload the immediate release they have received from their current upline.

6 Months with No Production
● No production for 6 months
– Agent will complete the contracting link and be moved under us.

CENTENE / ALLWELL

When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     – Immediate Release
     – Term and Recontract (30 days)
The first step will always be for the agent to request the carrier through the Agent Contract website (Independent Agents) (LOA Agents).
Immediate Release
          – Agent will need to upload their release when requesting the carrier or email a copy of the release to [email protected] (Online Document Upload) so that we may submit the release to Allwell.
          – Once Allwell has processed the release, we will complete the agents contracting.
Term and Recontract (30 days)
          – The agents contract can be termed through the Allwell portal either by the agent or by our contracting team.
          – 30 days after the term request is submitted, the contracting team can re-contract the agent.

CIGNA HEALTHSPRING

When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
     – Immediate Release
     – 6-months with No Production
     – Notice of Intent (NOI)
The first step will always be for the agent to request the carrier through the Agent Contract website (Independent Agents) (LOA Agents). Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
Immediate Release
          – When completing the contracting link, the agent will upload (Online Document Upload) the immediate release they have received from their current upline.
          – Once carrier has processed the agents contracting, they will appear on our reporting.
6-monthwith No Production
          – No production for 6 months –
               – They will complete the contracting link and be moved under us.
          – Production in the last 6 months –
               – When completing the contracting link, the agent will follow the NOI pathway.
Notice of Intent
          – Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
          – Agent will complete the NOI and upload the completed form to their contracting or send to [email protected] (Online Document Upload).
          – Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
          – After 90 days, the agent will move under us without needing to re-contract.

DEVOTED

When a release is needed for a hierarchy change, there are two pathways for an agent to
obtain the release.
– Immediate Release
– 3-Month Notice of Intent

After you submit your contract requests, wait 24 business hours. The first step will always be for the agent to request the carrier through agentcontract.com. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.

Immediate Release
– When completing the contracting link, the agent will upload the release they have received from their current upline.
– Agent will need to send the release via email to [email protected] with [email protected] cc’d.
– Devoted Health will process the request within 3-5 business days and will notify all parties once the release has been processed.

3-Month Notice of Intent
– Agents will send an email to [email protected] with [email protected] cc’d. This email will start the 3 month clock.
– All parties will be notified via email once the delayed release has been processed.
– NOTE: Agent can continue to produce during the 3-month waiting period.

Release Timeline

Request Received Immediate Release Delayed Release (90 Days)
1/2 – 6/31 Processed within 5 calendar days Processed 90 days post request
7/1 – 9/30 Processed within 5 calendar days Effective 1/2
10/1 – 12/31 Effective 1/2 Effective 4/1

HUMANA

When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.

1) Immediate Release
2) CHA MGA Assignment Form – 90 Day Wait

The first step will always be for the agent to request the carrier through the Agent Contract website (Independent Agents) (LOA Agents).

OPTION 1: Immediate Release
– Complete CHA MGA Assignment Form (Printable / Online).  If printing the assignment form, send it and the Immediate Release that you have received from your previous FMO/IMO to [email protected] (Online Document Upload).  If completing the assignment form online, send the Immediate Release to [email protected] (Online Document Upload).  (360 Contracting will submit the appropriate forms to the carrier once received.)
– Immediate release requests will be processed by the carrier depending on the date it was submitted. The process dates are as follows:
1/2 – 7/10: Processed within 5 business days
7/11 – 9/30: Processed within 15 business days
10/1 – 1/1: Effective 1/2
 OPTION 2: CHMGAssignment Form  90 DaWait
Agents will complete the CHA MGA Assignment Form (Printable / Online) and send it to [email protected] (Online Document Upload) department so that we can submit it to the carrier.
– CHA MGA Assignment Forms will be processed by the carrier depending on the date it was submitted. The process dates are as follows.
1/2 – 7/10: Effective 90 days post request
7/11 – 9/30: Effective 1/2
10/1 – 1/1: Effective 4/1

WELLCARE

Agent may submit their hierarchy change request one of two ways.
1) Agents already contracted with Wellcare can login to their Wellcare Agent Portal and submit their request through there via the following steps:
    • Enter “Bradley G Aden” and it will pull Bradley Aden OR  enter NPN which is 9147818 OR Producer ID which is 542761.
  • Step 3: Inform the 360 Contracting team of the Hierarchy change request via email at [email protected].

2) Agents can complete the Add or Change Hierarchy Assignment Formand return it to [email protected] (Online Document Upload) and we will submit the form to the carrier.

Hierarchy changes will go into effect within 1-2 commission cycles from the date the carrier process the request.

LOA Agents will need to complete the AOC (Assignment of Compensation) Form and return it to [email protected] (Online Document Upload), as well.

UNITED HEALTHCARE

When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     – Immediate Release
     – Notice of Intent (NOI)
The first step will always be for the agent to request the carrier through the Agent Contract website (Independent Agents) (LOA Agents).
     Immediate Release
          – When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          – Once carrier has processed the agents contracting, they will appear on our reporting.
     Notice of Intent
          – Agents will need to submit an NOI request to UHC. Requests will be sent to shcert[email protected]uhc.com, cc’ing [email protected].
          – If an agent will be going under SMA they will use the template below:

“Hello,

My name is [agent name, writing number] my current contract is through [FMO Name].  I would like to move my contract to 360 Insurance Group whose FMO is Continental Health Alliance, LLC, writing number 6332303; NMA YourMedicare.Com, LLC, writing number YM0000. 
Please accept this as my intent to move. 
If you need anything else, please let me know.”

RELEASE EXAMPLES

Every carrier has different requirements for releases.  Here are some examples:

Anthem Example (Needs to Come From Top of Hierarchy):
Humana Example (Needs to come from Top of Hierarchy):
Aetna Example (they have their own transfer form that must be completed by the Direct Upline AND Top of Hierarchy):

UHC / Molina Example (Needs to come from Top of Hierarchy):

HIERARCHY NAMES

Aetna MA – 360 Financial Group (Top of Hierarchy will be Senior Market Advisors)

Anthem – Medicare Health Benefits

BCBS TN – Continental Health Alliance

Cigna HS – 360 Insurance Group (Top of Hierarchy will be MHB Insurance Services)

Clover – Continental Health Alliance

Humana – Continental Health Alliance, GA # 988

UHC – 360 Insurance Group (Top of Hierarchy will be Continental Health Alliance)

Wellcare – Bradley Aden (Top of Hierarchy will be Jeff Pitta)

Molina – 360 Insurance Group (Top of Hierarchy will be Continental Health Alliance)

CARRIER WITH COMBINED MA & MED SUPP CONTRACTING

UHC
Amerigroup
Anthem
Humana ( Value and Achieve)
BCBS AZ
BCBS TX, OK, IL, NM, MT?
Manhattan Life
Columbian Mutual
Mutual of Omaha
GTL (Guaranteed Trusted Life)

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